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Using Call Monitoring to Measure Quality

Using Call Monitoring to Measure Quality

1425
Start anytime
Self paced
English
Course by
PluralsightCourses from Pluralsight
Certificate awarded
Beginner
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Not sure which job profiles this course will open for you? Check out our AI based tool to get a complete personalized career map.

Checklist

Certification

You will get a certificate on completing this course.

University

This course is not affiliated with any university.

Price

This course costs very less.

Edvicer's Rewards

You can get a reward of 150 coins on buying this course. These coins can be redeemed for 1 coin= 1Re.

Why should you choose this course?

Description

Improving service quality can have significant ROI for your organization. In this course, you will learn the basics of call monitoring to ensure you can provide maximum quality assurance.

Syllabus

Course Overview
Module Introduction and Support Center Key Performance Indicators
Determine Which KPIs to Leverage
KPIs That Measure Call Quality
Summary
Module Introduction and Using KPI Data to Measure Quality
KPI Metrics for Improvement
Overall Service Center Success and Summary
Module Introduction
Call Monitoring Value
Recorded Call Review
Service Center Improvement and Summary

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