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Customer Experience Management Blueprint

Customer Experience Management Blueprint

2880
Start anytime
Self paced
English
Course by
UdemyCourses from Udemy
Certificate awarded
Intermediate
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Checklist

Certification

You will get a certificate on completing this course.

University

This course is not affiliated with any university.

Price

This course costs very less.

Difficulty

The students of this course have found this course easy.

Content

The students of this course have not liked the content of this course.

Assignments

The students of this course have liked the assignments of this course.

Teaching

The students of this course have liked how the instructor has taught this course.

Satisfaction

The students of this course are overall satisfied with this course.

Edvicer's Rewards

You can get a reward of 50 coins on buying this course. These coins can be redeemed for 1 coin= 1Re.

Why should you choose this course?

Description

Learn How To Create A Profitable and Cost-Effective Customer Experience Strategy with These Practical Tools and Lectures

Syllabus

1. Why Customer Experience Blueprint Is Key To your Business Success?
2. How to Create a Customer Experience Blueprint?
3. Understanding Customer Wants & Needs & Expectations
4. Leveraging Customer Attitudes & Emotions & Psychology
5. Writing customer personas to engage employees
6. Using Outcome Based Segmentation
7. Involving customers in Customer Experience Blueprint Design
8. Take Action with Customer Experience Blueprint
9. COURSE MATERIALS FOR DOWNLOAD

What others say about this course

Reviews from Udemy

Accent makes it a bit difficult to follow at times, but other than that, informed and intelligent content

content in line with expectations, outdated form of presentation, many errors in subtitles

The First Section was informative but technically poor. The sound quality of the videos was unfortunately not as good as I expected. That makes it very hard to concentrate to the training

i'm impressed. i must say its very educating.

Very good introductory information on customer experience. The AOL example, while being helpful, was also a nice break in the "monotony."

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