Checklist

Certification

You will get a certificate on completing this course.

University

This course is not affiliated with any university.

Price

This course costs very less.

Edvicer's Rewards

You can get a cashback of ₹ 200 on buying this course.

Discount offer

LinkedIn Learning is providing discount offers with this course - 1 month free trial.Visit www.edvicer.com/offers to find out.

De-Escalating Intense Situations

De-Escalating Intense Situations

1400/month
Start anytime
Self paced
English
Course by
LinkedIn LearningCourses from LinkedIn Learning
Certificate awarded
Advanced
Subscription for all courses
Login to earn ₹ 200
1 month free trial

Limited Time Discount Offers

Save your money with Edvicer. Check out our premium courses with discount offers.

Discount offers - Edvicer

Limited Time Discount Offers

Save your money with Edvicer. Check out our premium courses with discount offers.

Map your Career

Not sure which job profiles this course will open for you? Check out our AI based tool to get a complete personalized career map.

Career Mapper - Edvicer

Map your Career

Not sure which job profiles this course will open for you? Check out our AI based tool to get a complete personalized career map.

Checklist

Certification

You will get a certificate on completing this course.

University

This course is not affiliated with any university.

Price

This course costs very less.

Edvicer's Rewards

You can get a cashback of ₹ 200 on buying this course.

Discount offer

LinkedIn Learning is providing discount offers with this course - 1 month free trial.Visit www.edvicer.com/offers to find out.

Why should you choose this course?

Description

Nearly every customer service professional has encountered a livid customer. These individuals may yell, curse, or forcefully disagree with a policy that you must enforce, but can't control. Such situations are unquestionably tough, but—with the right approach—you can consistently de-escalate the tension. In this course, instructor Myra Golden shares strategies for defusing intense situations, providing practical approaches that can help you calm angry customers. Myra goes over what often causes situations to escalate, and shares practical steps you can take to prevent an escalation. She also provides tips that can help you reframe conversations, manage expectations, handle customers who ask for your supervisor, and more.

Syllabus

ContentsIntense Customer Service Situations1. Pre-empt an Escalation2. Three-Step De-escalation3. Double Your Effectiveness De-escalating4. Common Customer IssuesConclusion

What others say about this course

Write your review of De-Escalating Intense Situations

Facebook account of EdvicerLinkedin account of EdvicerInstagram account of Edvicer
Twitter account of EdvicerPinterest account of EdvicerYoutube account of Edvicer