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The course is not from a very prestigious university.

Price

This course is costly - Rs. 5944/-.

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The students of this course have found this course easy.

Content

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IBM Customer Engagement Specialist Professional Certificate

IBM Customer Engagement Specialist Professional Certificate

5944
Start anytime
19 hours
English
IBM
Course by
CourseraCourses from Coursera
Certificate awarded
Beginner
Login to earn ₹ 400

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Map your Career

Not sure which job profiles this course will open for you? Check out our AI based tool to get a complete personalized career map.

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Map your Career

Not sure which job profiles this course will open for you? Check out our AI based tool to get a complete personalized career map.

Checklist

Certification

You will get a certificate on completing this course.

University

The course is not from a very prestigious university.

Price

This course is costly - Rs. 5944/-.

Difficulty

The students of this course have found this course easy.

Content

The students of this course have liked the content of this course.

Assignments

The students of this course have liked the assignments of this course.

Teaching

The students of this course have liked how the instructor has taught this course.

Satisfaction

The students of this course are overall satisfied with this course.

Edvicer's Rewards

You can get a cashback of ₹ 400 on buying this course.

Why should you choose this course?

Description

There are a growing number of exciting, well-paying jobs in today's tech industry that do not require a traditional college degree. And one of the hottest areas with high demand is in IT customer service and support. It's a perfect entry point to start your career in IT with a multitude of job openings ranging from onsite or remote help desk work to customer care or client support. We can help you get there with the IBM Customer Engagement Specialist Certificate Program. We will help you to build the knowledge and develop the skills needed to be a successful Customer engagement specialist: Communication Skills which focus on clear concise communication and listening. Appropriate empathetic behavior such as such as patience, curiosity and willingness to help. Problem solving to research an issue and help determine an appropriate resolution. Process adherence to ensure the proper flow and Service Level Agreements are met. The course is divided into 4 modules and you will be assessed and awarded badges along the way! Earn the IBM Soft Skills badge after completing the Communication Skills and Personality modules and the IBM Call Management badge after completing the Problem Solving and Process Control modules. The course also includes interactive training including labs to reinforce all of the components above. At the conclusion of the course, you will receive an email notification from Acclaim with instructions for claiming the badge. Upon accepting your badge, it will be necessary to create a user account on Acclaim, where you will have the ability to manage your badge(s), opt-in to other communications and features, as well as take advantage of features allowing you to share your badge to social media and other destinations. Want to see if this is a good career fit for you? IBM is collaborating with MyInnerGenius, one of the world's leading assessment companies, to help you find out which careers in IT you will love - careers that are a great match for you - regardless of your education or experience - even if you've never considered a role in IT. In less than an hour, you will receive targeted recommendations for hot roles where you will excel and everything you need to get started. You can even earn IBM Digital Badges to show the world your skills! Find out more http://ibm. myinnergenius.com/

Syllabus

Communication Skills
Personality
Problem Solving
Process Control

What others say about this course

Reviews from Coursera

There is an art to customer service and IBM delivers with this easy to understand, well thought out approach to customer support and engagement. I would recommend this to anyone who talks to any type o  Read More ...

This course has helped me to enhance my customer support skills. I implemented these skills while I was working. I got an excellent result. Thank you for this offering !

I am very satisfied with the program. The content is very good and the activities have been well designed. And it has a high level of participation. I recommend it 100%.

This course cover all theories of the custumer engagement service. It's worth to take and you have access to badges that demonstrate your skills.

The course gives a world class applicable knowledge with practical sessions to confirm what is being learnt. It is great!

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