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IT Service management: develop SLA, Service catalog, OLA

IT Service management: develop SLA, Service catalog, OLA

2560
Start anytime
Self paced
English
Course by
UdemyCourses from Udemy
Certificate awarded
Intermediate
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Checklist

Certification

You will get a certificate on completing this course.

University

This course is not affiliated with any university.

Price

This course costs very less.

Difficulty

The students of this course have found this course easy.

Content

The students of this course have liked the content of this course.

Teaching

The students of this course have liked how the instructor has taught this course.

Satisfaction

The students of this course are overall satisfied with this course.

Edvicer's Rewards

You can get a reward of 50 coins on buying this course. These coins can be redeemed for 1 coin= 1Re.

Why should you choose this course?

Description

Align IT management with business strategy by clear and concise PBA, SLA, Service Catalog and OLA

Syllabus

1. IT - Business Alignment
2. IT Service Demand management
3. IT Services Catalog management
4. Service level management: SLA and OLA

What others say about this course

Reviews from Udemy

Perfect start!

Haze & confusing Accent , content was not very useful at all. Presenter knows it all but not very successfully in presenting it

Very good & engaged. Interested to see if there are any case studies / practical cases discussed

Good analysis in aligning IT strategy to business

Excellent course for IT managers, and also for business managers, which work with IT deps.

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